REPRINT POLICY
If you received a printed product that you’re dissatisfied with, please inform us via email and provide pictures of the product to [email protected]. Please highlight what you consider deficient, so we may advise and make changes where necessary.
Any error in production or you received anything different from the approved proof; Reload People Ltd. will provide a reprint with no additional cost to you.
We cannot, however, be held responsible for customer errors, inability to visualise the final product(s) or inexperience with respect to warnings* sent out with all artwork proofs.
*Please refer to your Artwork Proof to see warnings.
RETURN POLICY
On the odd occasion, you may be asked to return the product. Please only do this when Reload People Ltd. has requested.
To return your product, you should contact us using our Contact Us page and we will send you all the details where to mail your product.
SHIPPING POLICY
Reload People Ltd. is responsible for your order from placement, to production and packaging. Once your order has been handed over to the shipping carrier, our responsibility ceases.
Thus, any items damaged in shipping must be addressed with the shipping carrier themselves.
If your order is returned to us due to being undeliverable, a reshipment fee, 110% of the initial shipping charge, will be required.
Please include a phone number with your order so that you may be easily contacted in the event that there is a problem with delivery.
SHIPMENT TRACKING NUMBERS
As Reload People Ltd. custom creates its products per individual order, shipment tracking numbers are not available until production is completed. You may be able to track your order with the carrier provided.
TURNAROUND TIMES
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Standard Reload People Ltd. Models are delivered within 5-7 days of confirmed purchase.
Custom Reload People Ltd. Models shipping times are post design process.
In the event that we are unable to complete production within the specified time frame, we will accommodate for the additional time spent on production with a faster shipping method so that you can still receive your order on/around the estimated delivery date.
Please keep in mind that we do not guarantee delivery dates, the date you are provided with is simply an estimate.
On rare occasions, where the print output may not meet our quality control standards, we’ll have no choice but to reprint your order, causing delays.
CUSTOMS POLICY FOR INTERNATIONAL ORDERS
Customs policies vary widely from country to country. Reload People Ltd. does not have control over these fees, nor can we predict the exact cost of these fees.
Thus, we are not responsible for informing you of the specific fees that may apply; it is your responsibility, as the customer and the importer, to check what your country’s requirements are for all customs fees, before placing your order.
Please also be advised that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Thank you for choosing to be part of our community at Reload People Ltd., a company registered in England and Wales under company number 14302234, with a registered office at: 20-22 Wenlock Road, London N1 7GU, United Kingdom (“Reload People Ltd.”, “we”, “us”, or “our”).